I have been interested in the concepts of experience for some time. My backgrond in Recreation and Parks and dealing with people and watching how they used these facilties continues to lead me to consider that the experience is vital to success.
Today I work in Heritage Tourism and here the experience is of even greater importance. Peopole learning about their culture. Visitors learning about someone elses culture. What can be more important.
The work of Pine and Gilmore is worth reading as a starting point. Check out their website at
http://www.strategichorizons.com/
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